CASE STUDY: FLEX

Ahead of the Game With the Hat Trick Plan

The Avalanche manufactured demand with strategic on-sale timing - capturing immediate revenue, conversion, and intent signals.

RESULTS
23 Days
Before Single-Game On-Sale
60%
Launch-Day Conversion Rate
92%
Launch-Day Purchases Made With Existing Credit
THE STRATEGY

A 23-Day Head Start

The Avalanche went on sale with the Hat Trick Plan 23 days before single-game tickets were released to the public.

Although the program was designed to capture pre-schedule release credit purchases, it was not gated to those who had credit on their account.

Converting Existing Credit Into Purchases

The Hat Trick Plan connected previously purchased credit with a self-serve path to game and seat selection.
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Fans could apply their balance toward available inventory without selecting every game in advance or waiting for single-game tickets to become available.

92%
Launch-Day Purchases Made With Existing Credit

Capturing High-Intent Demand

By launching ahead of single-game tickets, the Avalanche created an exclusive purchase window for high-intent fans while still giving new buyers an opportunity to build a custom plan.

60%
Launch-Day Conversion Rate